Blocked: A small business owner shares experiences with Facebook to alert others Business

ASHWILL, North Carolina – A small business owner in Asheville said she shares her recent experience with Facebook to warn other small businesses.

“Facebook would never have told me anything if SBI agents hadn’t tracked it down,” said Jasmine Whitmar, owner of More To Love Consignment and Those Lovely Locks in Asheville.

She said in December she was blocked in a personal Facebook post and this led to a stressful chain of events.

“It’s rude, it’s very upsetting,” Whitmar said.

She said that when her personal account was blocked in December, she blocked all business pages related to her Facebook and Instagram accounts.

“When I opened my Facebook, it said that I had been dismissed for three days and that I had shared inappropriate photos of the child,” Whitmar said. “I immediately filed an appeal.”

Whitmar said she was trying to tell Facebook that she was not posting any inappropriate photos.

“No answer, no answer; I waited for two weeks, sent more e-mails, sent letters to Facebook, ”she said.

Then, two weeks later, Whitmar began to see payments from her business account: first $ 800, then $ 1,000.

She said Facebook returned the money randomly, with no explanation for what was happening.

“I was in the store and my partner called me that the State Bureau of Investigation (SBI) had visited our house,” Whitmar said.

She said finally more than a month later, while Whitmar was still locked up to her accounts, learned what had happened to the North Carolina SBI.

“I called them and said, ‘My God, do you know what happened?’ And they say, “Yeah, you’ve been hacked. They’ve uploaded 49 explicit and illegal images to your profile in a minute.”

Eventually Whitmar regained one of her business pages. She still does not have access to her personal Facebook page, her other business accounts, and her business Instagram account.

Whitmar added that over the years she has spent $ 3,600 on advertising on Facebook and Instagram for her business.

“I feel entitled to some promotional credits, to something to help me rebuild my fans who have been completely demolished,” she said.

Whitmar said her attitude towards Facebook is ironic given her story with them. “Facebook gave me a grant because I’m a small black business, and now Facebook has cost me more than the grant they gave me, and they don’t seem to care,” she said.

News 13 has repeatedly appealed to Facebook about this without an immediate response.

The SBI told News 13 that it considered this in connection with an initial cyber-tipped investigation from the National Center for Missing and Exploited Children.

However, after talking to Whitmar, the SBI said there was no evidence to support the Whitmar-related crime and insufficient information for further investigation.

“My Instagram business is gone and I’m not even getting an apology,” Whitmar said of Facebook.

Whitmar said this is her advice to other online businesses:

Do not link your accounts.

Bring another administrator to your business pages in case you are blocked.

Make a copy of your profiles.

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